Frequently Asked Questions
Everything you need to know about your gear and our service.
What is the average shipping time for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days depending on your location.
Can I return used athletic apparel or footwear?
To ensure hygiene and quality standards, apparel and footwear must be returned in unworn condition with original tags attached within 30 days of purchase.
Do you offer warranties on professional-grade gear?
Yes, most of our high-performance equipment comes with a manufacturer's warranty. Specific warranty periods are listed on individual product pages.
How can I track my Hearts Direct order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna for larger equipment purchases.
Are your products suitable for professional athletes?
Absolutely. Hearts Direct sources high-quality, competition-grade gear designed to meet the rigorous standards of both amateur enthusiasts and professional athletes.